Shipping Policy

ORDER PROCESSING

Once your order is placed on Fresh Online Shop it will be reviewed in 24 hours. Orders will be dispatched within 3 to 5 working days upon us receiving your order
Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day
We cannot guarantee the accuracy of the product descriptions, product images, pricing, promotions, availability, ingredients or other information or content on the Website. Any orders placed via the Website are not considered accepted until we have shipped the order. We cannot confirm the price of an item until an order has shipped. We reserve the right to correct any errors or inaccuracies on the Website, to change or update information or to cancel orders if any such information is inaccurate. We will not charge your credit card until your order enters the shipping process. If we cancel any orders after your credit card has been charged, we will issue a credit to your account in the amount charged. Fresh F21C Hong Kong Limited reserves the right to cancel any orders that are not in line with our Terms and Conditions

DELIVERY SERVICES

SHIPPING FEE

With the exception of specifically listed promotions on Fresh.com, our general delivery policy is listed below:

AREAS IN SERVICE

Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands). This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands
P.O Box is not accepted as shipping address
An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address

STANDARD SHIPPING SCHEDULE

Under normal circumstances, shipment will arrive at the shipping address in 3-5 business days. For remote areas, it might take extra 1-2 business days
Monday to Saturday: 9:00 am – 7:00 pm
Delivery service is not available on Sundays and Public Holidays
- Order processing and shipping are done only on weekdays (not including public holidays)
- Shipping may take additional time during holidays and extreme weather conditions
- Your shipping address cannot be changed once order is placed. Fresh is not liable for incorrect address on the invoice
- If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements
- Shipping to outlying islands may take two additional days for delivery
- All orders must be signed for on delivery

SF Express Lockers (Hong Kong, SAR of China only)

Orders can be delivered to SF Express Lockers selected by customer at checkout
The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications
The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery
Customer should retrieve their order from the selected locker
The item must be picked up within 24 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at +852 2730 0273

Shipment Tracking/ Change of Shipping Address:

Please contact SF Express to track your shipment (standard delivery service)
Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded

SF Express Customer Service Hotline and Office Hours

Service Hotline: +852 2730 0273
Service Hours: Mondays to Fridays: 8:00 am – 8:30pm & Saturdays, Sundays and Public Holidays: 8:00 am – 8:00pm

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